SHIPPING AND RETURNS

PRODUCT DELIVERY

Umanaq Sportswear SL undertakes to deliver the goods in perfect condition to the address given on the order form. To facilitate deliveries, we recommend that buyers indicate an address where the order can be delivered during normal business hours. Umanaq Sportswear SL is not responsible for errors in delivery caused when the delivery address entered on the order form by the buyer is wrong, does not exist, or has been omitted. The legal maximum period for delivery is 30 days; however, deliveries will usually take place between 1 - 8 working days maximum after confirmation of the purchase order, depending on the chosen delivery method: standard or express. These transit times are estimated for main cities, not being considered the delays due to residential locations or outskirt areas.

The same applies to delays caused by national customs. Umanaq Sportswear SL is accountable for all shipping costs (incl. export/import tariffs and duties) in all orders for most countries, except for those which are to be covered by the customer due to local customs requirements.

In the event of delivery delays attributable to Umanaq Sportswear SL, the buyer may cancel the order according to the procedure described in ‘Returns’ in the same way as a defective delivery – but without incurring shipping costs. Instances will not be considered as late deliveries where the order has been made available to the buyer by the shipping company within the agreed time and the buyer was unable to receive the order for reasons attributable to the buyer.

Umanaq Sportswear SL is not responsible for any delays caused by national customs services, as well as additional costs originated at the national customs. Deliveries will be made with all export/import duties and taxes included, except for those countries where the national customs only accept the dispatch of goods covered by the buyer. In that case, Umanaq Sportswear SL will proceed to the return of the goods if the buyer does not cover the expenses demanded by the customs authorities. A refund will be made by Umanaq Sportswear SL within 14 days of return of the purchase order.

If at the time of delivery the buyer is absent, the shipping company will leave a note indicating how to arrange a new delivery. If after seven working days of attempted delivery, the delivery has not been arranged, the buyer must contact Umanaq Sportswear SL. If the buyer does not do so, then ten days after the first attempted delivery, the order will be returned to Umanaq Sportswear SL, and the buyer will be responsible for the return shipping costs and any associated management costs. On delivery, the buyer must check the condition of the packaging and indicate on the delivery note from the shipping company any visible damage or irregularities. If subsequently, after examining the product, the buyer detects any breakage or damage caused during shipping, the buyer must inform Umanaq Sportswear SL by email as soon as possible so that a return can be processed.

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll happily accept a return or an exchange subject to the following conditions:

RETURNS

UMANAQ offers free returns in all orders.

You can return items up to 30 days after purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please follow these steps to return your item:

Send an email to office@umanaq.com indicating your order number and reason for return.
We will get back to you within 24 hours with instructions on how to make the return and the label you will need to stick on the box to make the return.
Place the items in the original packaging. If the original outer box is not available, a similar sized box must be used.
When the return label has been downloaded and printed, attach the return label on top of the original shipping label.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received your refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at office@umanaq.com.

EXCHANGES

UMANAQ offers free exchanges in all orders.

You can exchange items up to 30 days after purchase. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.