Our carriers aim to deliver your parcel within 1-8 business days of dispatch. If your delivery has gone over this period, please contact office@umanaq.com.
Please email our office@umanaq.com with your name, order number and an image of the garment. This will make it faster for our team to resolve your issue.
Returns are free. To return any item purchased at Umanaq simply follow the instructions established in the “returns” section on the UMANAQ website.
Once a return is approved the value of the purchase will be refunded by the same method you made the original payment.
Once we have confirmed that the returned item/s are in perfect condition with all original packaging and labels, you will receive email confirmation notifying you of the amount that will be credited to your account.
Should this happen, please contact us at office@umanaq.com. We will do our best to resolve the issue as soon as possible.